Refund policy

Last Updated: 07/12/26

Customer satisfaction matters a lot to us at Mulhid. If your purchase isn't quite right, we've made returns and refunds simple and stress-free.

Summary of Return Policy

Return Period

You have 30 days from your delivery date to submit a return request.

Item Condition

Items need to be unworn, in original condition, and sent back with all original packaging, tags, accessories, and included materials.

Hassle Free Returns

Our support team is on hand to walk you through the return process and keep it as easy as possible.

Coverage Area

This policy covers all orders placed within the United States.

Return Shipping Costs

Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, or isn't what you ordered, we'll cover the return shipping cost in full.

Customer Preference Returns

For returns due to ordering the wrong item, sizing issues, or a change of mind, the return shipping cost is on you, and original shipping fees aren't refundable.

Restocking Fees

We never charge restocking fees on returned items.

How to Return a Product

Step 1: Contact Our Support Team

Email Support@Mulhid.com with your order number and the reason for the return.

Step 2: Prepare Your Return

Pack the item securely in its original packaging, along with any accessories, tags, manuals, and other included contents.

Step 3: Ship the Item

After your return is approved, follow the steps in the return authorization email and ship the package to the address our team provides.

Refund Process

Inspection Process

Once we receive your returned item, we'll inspect it to confirm it meets our return eligibility criteria.

Refund Timeline

Approved refunds are usually processed within 7 business days, though your bank or payment provider may take up to 7 more business days to post the funds.